Shipping policy

Thank you for shopping with us. Below you will find information about how we process and deliver orders.

Shipping Origin
All orders are shipped from our fulfillment location in Toronto, Canada.

Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully completed.

Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times
Delivery times depend on your location and the shipping carrier.
  • Canada: approximately 2–7 business days
  • United States: approximately 4–8 business days
  • International: delivery times vary depending on destination and customs processing
Please note that delivery time estimates are not guaranteed and may be affected by factors such as weather conditions, carrier delays, or customs clearance.

Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We offer free Canada-Wide standard shipping on orders over $30.

Order Tracking
After your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. If an incorrect or incomplete address is provided, it may result in delivery delays or returned packages.

If you notice an error in your shipping address, please contact us as soon as possible so we can attempt to correct it before the order is shipped.

Lost or Delayed Packages
If your order has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information. We will work with the shipping carrier to help locate your package and resolve the issue.

Customs, Duties, and Taxes
For international shipments, additional customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are determined by the destination country and are the responsibility of the customer.