FAQ – Post-Basic

Frequently Ask Questions

Orders

We begin processing orders as quickly as possible.

If you need to make changes or cancel your order, please contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has been processed or shipped.

Please contact us immediately.

If your order has not yet been shipped, we'll update your shipping address. Once an order has been dispatched, we're unable to make changes.

If your order has not been processed, we may be able to combine additional items.

Please contact us as soon as possible before placing a second order.

Yes.

You'll receive an order confirmation email shortly after your purchase. Once your order has been shipped, you'll receive another email with your tracking information.

We're sorry there's an item missing from your order. Please get in touch with us and we will do everything we can to make things right.
Remember to include your order number so we can help you as quickly as possible.

Should you receive an incorrect item, please get in touch with us and we will do our best to make things right.
Remember to state your order number and add a picture of the item so we can help you as quickly as possible.

Payment

We accept most major payment methods, including:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

Available payment methods may vary depending on your location.

Yes.

All payments are securely processed through trusted payment providers. We never store your payment information.

A payment may be declined for several reasons, including:

Incorrect billing information
Insufficient funds
Card restrictions
Bank security verification

If the issue continues, please contact your payment provider or try another payment method.

Shipping

We currently ship to most countries and regions worldwide.

If your country is unavailable during checkout, please contact us and we'll be happy to assist.

We offer free standard shipping across Canada on orders over CAD $30.

For Canadian orders under $30, shipping rates are calculated automatically at checkout based on your delivery address and selected shipping method.

For international orders, shipping costs are calculated at checkout based on the destination, package weight, and available shipping service. Please note that international customers may also be responsible for customs duties, import taxes, or handling fees charged by their local authorities.

We occasionally offer free shipping promotions during seasonal campaigns and special events.

Orders are typically processed within 1–3 business days.

Estimated delivery times:

Domestic: 2–7 business days
International: 7–20 business days

Delivery times may vary during holidays or due to customs processing.

Once your order has shipped, you'll receive an email containing your tracking number.

You can also track your shipment using the link provided in your shipping confirmation email.

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges are the responsibility of the customer.

Shipping carriers occasionally experience delays beyond our control.

If your package appears unusually delayed, please contact us and we'll be happy to help investigate.

Please:

Check around your delivery location
Ask household members or neighbors
Contact your local delivery carrier

If you still can't locate your package, please contact us.

Returns & Exchanges

Yes.

If you are not satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, as long as the socks are unworn and in original packaging.

For more information, please visit Refund Policy.

Please refer to our Refund Policy

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, no.

For hygiene reasons, we cannot accept returns or exchanges for worn or washed socks unless they are defective.

Please contact us with:

Your order number
The item(s) you'd like to return
The reason for your return

We'll provide return instructions as soon as possible.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@post-basic.com.

Products

Our socks are made from carefully selected cotton blends designed to provide comfort, breathability, durability, and everyday wearability.

Material compositions may vary slightly depending on the collection.

Please refer to each product page for detailed information.

Yes.

Our socks are designed for everyone.

Our socks are designed to fit most adult sizes. They typically fit US men’s sizes 6–12 and women’s sizes 7–13 thanks to the stretchable fabric.

Please refer to our Size Guide for specific measurements.

Absolutely.

Our socks are designed to be comfortable enough for daily use while remaining durable through regular washing and wear.

We use high-quality dyes to help maintain color over time.

Like all cotton products, fading may naturally occur after repeated washing.

Gift Orders

Yes.

Simply enter your recipient's shipping address during checkout.

No.

We do not include pricing information inside our packages, making them suitable for gifting.

Gift wrapping may be available during seasonal promotions.

Please check the product page or checkout for availability.

Contact

You can reach us anytime by email at:

Hello@post-basic.com

We'll do our best to respond within 1–2 business days.

We're always happy to help.

If you have any questions about our products or your order, simply get in touch and we'll be glad to assist.